User blog comment:ParkourMaster9281/Customer Care TIcket/@comment-35998649-20190528040251

As far as I'm aware, you don't have to do anything with the ticket other than maybe save it somewhere just in case they ever ask about it in the future (never seen them actually do this but still may happen).

It's more of a way of Roblox Support saying that they received your help request and they just want to include some reminders, like sending any other information they may need related to the request.

Just wait for the next email by them, that should be a legitimate response to whatever you needed help with.