Forum:Work at a Pizza Place Help

I bought the basement upgrade in Work at a Pizza Place, but my main character cannot go down to it, nor can she go to a basement in anyone else's home. It appears to be some kind of glitch, but I don't know how to reload or get a new basement, since you can't respawn it. I can access the basement on my desktop with this character, but not on my ipads or iphone. However, I have another character who I use on these devices, who has the basement and can go down and use it. It has to be something going on with my character, but I cannot think what. She can use every other feature and all of the stairs, the backyard stairs and the two flights going to the second and third levels. When she goes down the basement, she hits a brick wall and it's all black, and then she gets stuck either floating or in the actual stairs. Can anyone help? Gypsee44 (talk) 00:51, June 29, 2020 (UTC)