User blog comment:DJCreeperPlayz/What Do i do with a Customer Service Ticket/@comment-33758029-20171125044357/@comment-4196050-20171125132653

The customer service ticket is like an ID for that situation. If you need to contact ROBLOX again about the issue, you can mention that your ticket for the issue is 4242434. It allows the admins to make sure they're not saying the same things over and over again when they have failed for you ("uninstall and reinstall ROBLOX", "restart your computer", "clear your cache", etc.) and are instead working on an appopriate solution.

Many customer service industries use tickets. It's always a good idea to keep the ticket number of something (I just had to ship a piece of jewelry to be resized, and they required my ticket number to ensure I was being charged the right amount).