Board Thread:Roblox help and discussion/@comment-36589053-20180814231146

I have an older Roblox account and have not been active on it for **several months**.

Yesterday, I went on to find 413 robux, a BC membership, and all my collectible items gone. I previously had a BC membership, but that was several years ago. I went on the summary tab to find that within the past month, 43,246 robux worth of goods were sold (collectible items). On the purchases tab, there was one shirt that was bought for 43,000 robux. I also noticed 60+ messages regarding trades, so I went on the trade items tab to find that valkyrie helm, green banded top hat, timeless top hat, and perfectly legitimate (value ~ 79603 robux) were traded for starry egg of wild ride (value ~ 244 r). That was the earliest suspicious activity on my account was from 8/3/18.

The strange thing is that I never took part in the free robux/whatever scams or gave my password to anyone but my parents. My roblox acc was connected to my old Yahoo email and I got security alerts from Ukraine, Taiwan, Pakistan, and China earlier in July to August 13 which I think are connected to my rblx account being hacked (however the hacker did not get in my email bc their app didn't have "modern security standards").

I contacted customer service where they asked me to contact them on the original billing address to verify ownership (which I did). Does anyone know how long it takes for customer service to respond? How could someone hack into my account when I haven't taken part in suspicious activity? Because my items were traded and sold, is there still a way to get them back? 