Roblox Support

Roblox Support (also known as Roblox Customer Care) is a system in which a player can email Roblox staff for help and get a response from them. Players receive customer support tickets soon after sending their request.

How it works
In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more. After contacting them, the player should quickly receive an email giving them their support ticket and must wait a little while for a response. It may take up to a week for a response from a staff member. It may take even longer if there are real world holidays or events interfering.

How it works
Although no longer suggested or preferred by Roblox, the player can email [mailto:info@roblox.com info@roblox.com] to get help or get questions answered, although it is ultimately similar to using the website version of support.

Criticism
Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.