Customer support

Customer support is ROBLOX's way of helping users who need it, if it's billing problems, ban appeals, or other things. The main customer support email is info@roblox.com. The ROBLOX appeals email is appeals@roblox.com.

Criticism
The customer support team is often criticized for using bots. If you send them a really good idea that you put effort into, instead they just say to go to the ROBLOX Uservoice website, without commenting on your idea at all. It is rare that you get an actual typed out response while sending an email to customer support. Additionally, if you send a ban appeal to the appeals email, and you were banned two weeks or more before you sent the appeal, they will not even read it, they will send a bot.