Board Thread:Off Topic/@comment-24118993-20190102183704/@comment-35998649-20190103015050

Pumpkintrollnoob wrote: roblox is very lazy.

dont bother. happened to my friend's account. They aren't lazy, it's called business days (and it's kinda still in the middle of holidays so their hours might be shortened).

The best responses that Roblox employees will give are the ones where you provide enough information about what happened as well as being very polite (no excessive use of inappropriate emojis and punctuation, decent grammar, stuff like that).

A friend of mine had this happen to them awhile ago and through these two basic steps, they were able to get their valk and super super happy face or whatever its called back. Just be patient and everything will be alright.

Also, I'm pretty sure Roblox has a rule where they can only do it once for your account.