Board Thread:Roblox help and discussion/@comment-34514626-20190426050943/@comment-33939215-20190427000343

Also

Don't trust false www.roblox.com sites. They usually say that you get free items from getting promocodes nowadays. Don't go to those. They use cookies and password loggers to try to steal your account. Once your account has been [hopefully] recovered, enable 2FA and add a pin. [And make sure you write those down, they are important]