Board Thread:ROBLOX help and discussion/@comment-28654079-20161211190432/@comment-30489934-20161212215516

TheFlyTeen wrote: ItsTheo wrote: I recommend you go ahead and contact appeals@roblox.com. If you cancelled your renewal via anything but the button ROBLOX provides, you might end up with a ban. i cancelled with the button roblox provided.

But i created a new account. Well then it must have been a glitch and you should be able to get your account unbanned, if you appeal by sending the address I specified an email. Let them know that you used their button to cancel your membership and that it glitched, causing your account termination.

Regardless of whether or not you have created a new account, I would still appeal. I would hate to have lost my progress on an account for something I'm not even at fault for and I'm sure you're not too fond of this event either. Never hurts to have multiple accounts and the ROBLOX Terms of Service does not state that it's disallowed.