Board Thread:ROBLOX help and discussion/@comment-33579929-20171106091543/@comment-26397550-20171110134434

Hi- first off, please remember that no one here works for ROBLOX and cannot directly help you in these situations- rather, we can only advise.

It is important to know that if you do not have a verified e-mail with your account, it cannot be retrieved or unbanned if it is stolen, compromised, or terminated. With no verified e-mail, you cannot reset your password, send an e-mail to info@roblox.com or appeals@roblox.com, or use things such as 2-step verification.

If you lost your password or your account was stolen, and you had no e-mail, your account is irretrievable, and no one, not even ROBLOX, can help you. E-mail verification of an active, set e-mail is required to manage your account properly. Please consider verifying your account next time.