Board Thread:Roblox help and discussion/@comment-37739274-20181207011939/@comment-27711297-20181208040816

BundleofYoy wrote: FoxyTheGreat wrote: I Would Suggest Using The Microsoft Roblox App. Applecherry10 says that they are using a Mac, which doesn't have the Microsoft store on it.

Going back to the question, since you already sent a support request to Roblox, I would just wait for them to reply back and to let them help you (give them a few days, it isn't going to be instant so be patient).

In the meantime, you can go into Roblox Studio and change the render settings. To do this:

File -> Settings -> Rendering -> GraphicsMode (change it to whichever is compatible with your Mac) -> save those settings and then try opening a Roblox game again.

I would also just lower the in-game graphics to the minimum that it can go.

If that doesn't work, it may just be showing its age. whilst it is plausible that it's his mac we would have to check to make sure,

so OP. what model is your mac?

still this is not the site to discuss hardware related issues. if it IS his mac then he would have to go onto reddit. or a similar website.