Board Thread:ROBLOX help and discussion/@comment-31423488-20151114195819/@comment-31423488-20151114215437

The email said: Elizabeth:

Hello Lydiep10,

Thank you for contacting us about your account. To assist you further with this account, we will need to verify ownership. Please verify ownership by following the directions below:

- Contact us via email from the first email address added to the account

Please note: we may request a specific method of verification or further account details to ensure we are providing information solely to the account owner.

If you are sending in a new email, please help us assist you more expediently by including this ticket number and your username.

For a list of steps on how to best keep your account safe in the future, please see the following help article: https://en.help.roblox.com/entries/21371961

Sincerely,

Elizabeth