User blog:Trey1900/Oceanic Cafe - Staff Handbook

Oceanic Café | Staff Handbook
Welcome to the Handbook! Take a look around, or, if your looking for a specific location, see our table of contents!

POLLS
Current Poll: No current Poll! Watch the shout!

Ranking System
You will be ranked by a few different attributes. One of them is good grammar. If you use the correct grammar applying to the situation then you shouldn't have a problem being accepted into the Trainee Position. Interviewing is the only thing you need to be good at to be accepted as a Trainee. Shortly thereafter you should start attending training sessions to learn the recipes. By learning the recipes you can apply for a Barista test, if successfully making three drinks without hesitation you are accepted automatically into the Barista Position. You can then attend another interview to try for Barista Coordinator. After that the positions are totally drafted. Please don't ask to be accepted into the Executive positions unless you are an allying group. We will be watching to see if anything we see is good enough to be accepted into our Executive line. Store Supervisors and Managers are considered executive positions. Managers will be chosen by the CSO and the supervisors will be chosen by the Managers.

Rules
1.) If someone is a higher rank than you there is a source of authority. If you suspect abuse get a video of the involve and PM it to a CEO or the Chairman!  The issue will be brought up in a meeting with both you and the involve.    2.) The customers know best! Don't argue with the customer. Keep calm, take a video, and send it to the COO. The issue will be resolved soon thereafter. 3.) Be respectful to our stores! Don't hack, use btools, or harm the stores in any way.  This will resolve in a suspension, firing, or possible an exilement and ban.    4.) Don't argue between employees! The higher rank is always in charge! Again refer to rule 1 if you need to report abuse! 5.) Always keep a good attitude with our customers, and your fellow employees! If you're having a bad day, don't attend to any Oceanic Café events unless it is absolutely necessary.    6.) Keep our group wall clean! Don't advertise, use harsh language, or bully on our group wall. It is there for Q/As, or meeting with fellow members. 7.) Admin abuse will no longer be tolerated. If you are caught abusing you will be suspended from the privilege.  Further abuse after released from suspension will result in a lay-off.  This will be changed for no one.  It has gotten out of hand, and will be enforced without pity!    8.) For those users with admin, importing gear will not be tolerated and if it is committed your admin session in that server will be terminated. If you don't understand this you shouldn't have been given admin and the first place and are as good as gone.

Procedures
Trainee  The first thing you should do is check the recipes and memorize as quickly as possible! Until you know that these are in your head, run the registers rather than actually making the coffee. Another thing that would keep you from making coffee in our stores is being on an iOS or mobile device. We are working on our glitches but until fully resolved please just run the registers until we either figure the glitch, or you return to a PC. When running a register please be polite. This group is not very good for people that loose their temper easily. Try to refrain from being rude in any way. If an enemy joins the store and you feel that you may be rude: go to the employee break room. There is one available in every store. If you need help finding this please consult to the group wall for help. If making coffee, please have the recipe book open in another tab if on a PC, if you are using an iPad, it is probably best to print this entire handbook for the best ranking up results. You never know if you will forget a recipe last minute. Lastly, if you have any further questions refer to a Supervisor, or if not available a Manager. Do not go to the Chairman or any executives with questions that are not vital to the company. You will not be assigned to a store.

Barista Refer to the trainee rank. You are basically just an advanced coffee maker. You will not be assigned to a store.

Barista Coordinator You are third in-charge. You still make coffee but you also oversee the work of the baristas and the trainees. You are the elder of the coffee making workplace. Trainees and Baristas should consult to you with help referring to recipes and customer handling skills. You will not be assigned to a store.

Store Supervisor This is the rank where you don't need to worry about making coffee, or memorizing recipes anymore. Although if there is no one around you will be held responsible for caring for our customers. Therefore you should also have the handbook at hand. You still spend most of your time in the coffee making workplace. You will oversee all operations, and if a problem should arise, report to the Store Manager. You will be assigned to a store.

Store Manager You are in charge of the store you are assigned to. Nothing serious goes on in your store without you knowing. If any position higher than yourself gets a complaint referring to your store, you will be possibly fired, considering the issue is serious. Your role is one of the most important in the Employee line!

Global Partners These people either own or represent an allied group.

Group Manager This guy does simply what his name states. He may help out sometimes with interviews but he is basically the heart of our group's well-being.

Board of Directors These people decide the fate of the company, and come up with new ideas to move and improve.

Chief Marketing Officer (CMO) Takes care of the following: -Advertising -Sales -Allies -Interviews

Chief Staff Officer (CSO) Takes care of the following: -Hiring of Managers -Interviews -Firing of higher ranks

Chief Operating Officer (COO) Takes care of the following: -Serious Complaints -Interviews -Oversees group operations in all stores

Chief Executive Officer (CEO) Takes care of the following: -Vital complaints -Chairman of the Board duties -Meetings with Chairman -Hiring executives -Firing executives -Interviews

Chairman Takes care of the following: -Vital complaints -Executive meetings -Meetings with CEO -Hiring Executives -Firing Executives -Interviews

Home Store | Things you should know
-We use Spec10lolds' recipes for this store. -Important Staff members for this store: -Store Manager: KazamaJin -Store Supervisor: No one! -Complaints for this store should be sent to the Manager, Supervisor, or if absolutely necessary the COO.

Home Store | Recipes
Regular • Regular (Cream optional) • Iced Coffee = Regular → Ice (Cream optional) • Half-Caff = Regular → Decaf (Cream optional) ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Decaf • Decaf (Cream optional) • Half-Caff = Regular → Decaf (Cream optional)

Espresso • Espresso • Americano = Espresso → Water(Ice Machine) ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Lattes: • Latte = Regular → Milk • Iced Latte = Regular → Milk → Ice • Brewed Tea Latte = Regular → Milk → Tea • Pumpkin Spice Latte = Regular → Milk → Pumpkin Spice • Peppermint Latte = Regular → Milk → Peppermint Syrup ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Mochas: • Mocha = Regular → Milk → Mocha Sauce • Ice Mocha = Regular → Milk → Mocha Sauce → Ice • Caramel Mocha = Regular → Milk → Mocha Sauce → Caramel • Peppermint Mocha = Regular → Milk → Mocha Sauce → Peppermint Syrup ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Macchiatos: • Macchiato = Espresso → Foam/Cream • Caramel Macchiato = Espresso → Foam/Cream → Caramel ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Frappes: • Frappe = Espresso → Milk • Caramel Frappe = Espresso → Milk → Caramel • Pumpkin Spice Frappe = Espresso → Milk → Pumpkin Spice ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Hot Chocolate: • Hot Chocolate: Milk → Chocolate Sauce (Cream optional) • Peppermint Hot Chocolate: Milk → Chocolate Sauce → Peppermint Syrup • Hot Chocolate W/ Marshmallows: Milk → Chocolate Sauce → Marshmallows ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Teas: • Brewed Tea = Tea • Iced Brewed Tea = Tea → Ice • Latte Tea = Regular → Milk → Tea • Iced Latte Tea = Regular → Milk → Ice → Tea (n.b. You MUST have ice before tea) ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Miscellaneous: • Water = Water(Ice Machine) • Milk = Milk

Modern Café | Things you should know
-We use the common recipes for this store. -Important Staff members for this store: -Store Manager: No one! -Store Supervisor: No one! -Complaints for this store should be sent to the Manager, Supervisor, or if absolutely necessary the COO.

Modern Café | Recipes
• Regular House Blend (beans) + Clover Machine (Next to Decaf Blend) = (Regular) Coffee (cream optional; next to tea) • Iced Coffee House Blend (beans) + Clover Machine (Next to Decaf Blend) + Ice/Water = Iced Coffee (cream optional; next to tea) • Vanilla Coffee House Blend (beans) + Clover Machine (Next to Decaf Blend) + Vanilla Creamer = Vanilla Coffee

• Decaf Decaf Blend (beans) + Clover Machine (Next to regular clover machine) = Decaf Coffee (cream optional; next to tea)

• Espresso Espresso Blend (beans) + Espresso = Espresso • Americano Espresso Blend (beans) + Espresso + Ice/Water = Americano --- --- ---   Lattes: • Latte Espresso Blend (beans) + Espresso + Milk/Latte = Latte • Iced Latte Espresso Blend (beans) + Espresso + Milk/Latte + Ice/Water = Iced Latte • Peppermint Latte Espresso Blend (beans) + Espresso + Milk/Latte + Peppermint Creamer = Peppermint Latte • Gingerbread Latte Espresso Blend (beans) + Espresso + Milk/Latte + Gingerbread Creamer = Gingerbread Latte • Vanilla Latte Espresso Blend (beans) + Espresso + Milk/Latte + Vanilla Creamer = Vanilla Latte • Pumpkin Spice Latte Espresso Blend (beans) + Espresso + Milk/Latte + Pumpkin Spice Creamer = Pumpkin Spice Latte --- --- ---   Mochas: • Mocha Espresso Blend (beans) + Espresso + Milk/Latte + Mocha Sauce = Mocha • Iced Mocha Espresso Blend (beans) + Espresso + Milk/Latte + Mocha Sauce + Ice/Water = Iced Mocha • Caramel Mocha Espresso Blend (beans) + Espresso + Milk/Latte + Mocha Sauce + Caramel Creamer = Caramel Mocha • Peppermint Mocha Espresso Blend (beans) + Espresso + Milk/Latte + Mocha Sauce + Peppermint Creamer = Peppermint Mocha --- --- ---   Frappes: • Frappe Espresso Blend (beans) + Espresso + Cream (next to tea) = Frappe • Caramel Frappe Espresso Blend (beans) + Espresso + Cream (next to tea) + Caramel Creamer = Caramel Frappe • Vanilla Bean Frappe Espresso Blend (beans) + Espresso + Cream (next to tea) + Vanilla Creamer = Vanilla Bean Frappe • Pumpkin Spice Frappe Espresso Blend (beans) + Espresso + Cream (next to tea) + Pumpkin Spice Creamer = Pumpkin Spice Frappe • Gingerbread Frappe Espresso Blend (beans) + Espresso + Cream (next to tea) + Gingerbread Creamer = Gingerbread Frappe --- --- ---   Cappuccinos: • Cappuccino Espresso Blend (beans) + Espresso + Cappuccino/Milk = Cappuccino --- --- ---   Macchiatos: • Macchiato Espresso Blend (beans) + Espresso + Spice (next to espresso blend) = Macchiato • Caramel Macchiato Espresso Blend (beans) + Espresso + Spice (next to espresso blend) + Caramel Creamer = Caramel Macchiato --- --- ---   Hot Chocolate: • Hot Chocolate Milk/Latte + Mocha Sauce = Hot Chocolate • Peppermint Hot Chocolate Milk/Latte + Mocha Sauce + Peppermint Creamer = Peppermint Hot Chocolate --- --- ---   Teas: • Tea Tea = Tea • Iced Tea Tea + Ice/Water = Iced Tea --- --- ---   Miscellaneous: • Water = Water (Ice Machine) • Milk = Like (named Latte)

In-Game Admin Ranking
OA: Chairman CEO COO CSO CMO Group Manager PA: Board of Directors Admin: Security Chief Store Manager