Board Thread:Roblox help and discussion/@comment-36099116-20180706135928/@comment-27177606-20180706140619

If you paid for Robux or BC recently then your parents might have made a chargeback to get their money refunded or there was a problem with a payment that didn't go through. They don't usually reinstate accounts that have done that, so you may be better off making a new one. Although, if you really want to try and get it back then use this link to send an appeal.

Edit: If it’s because you uploaded an audio and got a double refund by accident then that is unintentional. You should be able to get it back if that’s what caused it.