User:Jayysen/I'm logged in but I appear as a guest in games.

Hi, Ok so, Ever since I got back from a trip after Christmas I have been a guest every time I join a Roblox game even though I'm logged into my account. My user is Jayysen. Please help me ;-;. Btw, in case any of you point me to this link (https://en.help.roblox.com/hc/en-us/articles/205211416-I-Am-Logged-in-but-I-Appear-as-a-Guest-Inside-of-Games) I've already tried all their steps.