Board Thread:ROBLOX help and discussion/@comment-34043480-20171221225845

How do i do this ? this is the mssg they send me soo i can get back my item =

Malcolm, Dec 21, 9:04 AM EST: Hello Antonio,

Thank you for your reply.

Please note, we are in customer support where there is a particular procedure which has to be followed regarding customer's query or issue. We are bound to follow a particular criteria regarding verification/ownership of the account so that we are certain about providing information solely to the account owner.

Therefore, we urge you to contact us from the first email address (used at the time of creation) that begins with [spid] and is an @[gmail.com] address the same way you have contacted through this email address.

Also, when you are sending in a new message, please help us assist you more expediently by including this ticket number (CENSORED) and your username.

We look forward to your reply.

Sincerely, Malcolm Customer Service Roblox 