Board Thread:Roblox help and discussion/@comment-36120929-20190903203923/@comment-35998649-20191003035745

That's assuming OP has a Dell from what I'm assuming is 2017 - 2018. The thing with SmartByte and applications like it is the computer manufacturers get paid a lot of money to just have that application on the PC by default. I think stuff like that is called bloatware and can lead to future problems, so it's best to straight up uninstall it as best as you can or do a fresh install of Windows, Linux etc.

I really doubt it has to do with an application though and more with an internet connection. Because OP only experiences it when there's games with lots of assets it has to load, it might just end up quitting because of a bad connection. I've never experienced this though, usually the asset will not load and the hitbox will only load or vice-versa. Once again just contact Roblox Support, they should be able to help you with the issue.