Board Thread:Wiki discussion/@comment-37542813-20181118002751/@comment-35998649-20190129220330

Hasreachedinnerpeace wrote: Um my account got hacked and well idk if ROBLOX will eve see my emails Try again at the Roblox support page. Make sure you give them your username and tell them what happened to your account. Be polite as well and don't tell them a huge story of what happened; make it short and sweet for them to quickly understand what happened because they have to help a lot of people (remember that you are not the only one they are trying to help).

If you're impolite (all caps or majority caps, saying unneeded stuff towards the Roblox platform, etc.), then they may refuse to help you.