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If you have been experiencing technical difficulties with Roblox, please contact Roblox Support.

An example of a Roblox error.

An example of an old version Roblox error.

New symbol with builderman used for error pages.

An error is a piece of information displayed when an unexpected event occurs. It can range from a broken game feature to Roblox shutting down entirely. Error messages are seen widely throughout Roblox and are part of every Roblox platform.

On the game client, if an error has occurred, the error message will appear in the center of the screen in the form of a gray dialog box, which will tell the user what the error is and gives the option to leave or reconnect when applicable. On mobile, the gray error dialog box can be small. There was a bug on mobile where you couldn't see the gray error dialog box whatsoever. In the case of non-in-game errors, the error message will appear in the form of a separate page, typically with a Roblox-themed background to go along with it.

2xx errors indicate connection issues, 5xx errors indicate player-related error, 6xx errors indicate HTTP issues and 7xx errors indicate place teleportation error.

Website errors

Type of Error Description Images
Down For Maintenance Main article: Maintenance

"We'll Be Back Soon"

"We're making things more awesome. Be back soon."

"This site is currently offline for maintenance and upgrades. Please check back soon!"


Displayed when the administrators have locked down the site to fix something that went wrong in the background. This screen is also used for when the site is closed for maintenance. This is what the test websites currently lead to. The buttons spelling out Roblox and the text box are used when the administrators need to enter a password to start making changes to the website. Google Chrome sees this error as a soft-503 error

The error message may not always have the password text box depending on reason for maintenance.

Even if Roblox isn't offline for maintenance, you can view the new maintenance page at https://www.roblox.com/offline.html

2014-2015

2018-2021

2021-Present

Too Many Redirects The message varies depending on the browser:

The page isn’t redirecting properly (Firefox)

This page isn't working; www.roblox.com redirected you too many times (Chrome)

Displayed on accounts with a poison ban. This error occurs because the site tries to redirect to the Membership/CreationDisabled.aspx page, but when banned, all pages redirect back to Membership/NotApproved.aspx, creating an infinite redirect loop.

Google Chrome error

Mozilla Firefox error

Updating Avatar Error "Items you don't own in this outfit: (X)"

Displayed when trying to wear a limited hat or a normal hat that was traded or sold, or wearing a previously deleted item. X will be replaced with the number of unavailable items.

Noavatarerror.png
Something went wrong "Error | An unexpected error occurred. Please try again later."

Displayed when changing the error number in the error page URL to a non-existent error number.

Error when you enter a random code in https://www.roblox.com/request-error?code=493

In dark mode

Bad Request "400 | There was a problem with your request"

Displayed when the web request made by a device is invalid or otherwise incorrect. It may also happen when searching inventories of completely wiped accounts too (e.g. noli - ID 31042685).

This error is also caused when changing the code in the address bar, or when the Roblox site is experiencing problems.

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Website Error 400 Dark Theme.PNG
Access Denied

"403 | You don't have permission to view this page."

Displayed when attempting to view a page that is restricted. This will often show up when the user tries to go to an administrator/staff-only page, or when the user is IP banned.

IP ban on Google Chrome.

Web server access denied.

Old access denied.

Chrome 03-28-2019 18-30-15.png
Page cannot be found or no longer exists "404 | Page Not found"

Displayed when the URL leads to a page that could not be found or does not exist. Will occur often due to an invalid URL or when one tries to go to the profile of a terminated account.

Old page not found.

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Internal Server Error "500 | An unexpected error occurred"

Displayed when the server has encountered an internal error or misconfiguration and was unable to complete the web request.

Old internal server error.

Appears when redirected to [1]

Roblox outage "The request could not be satisfied."

Also known as a hard 503 error. Displayed when ROBLOX is having downtime or outages, but not for maintenance. Alternatively, entering the URL roblox.com/request-error?code=503 doesn't make this page pop up, instead showing the "bad request" or "Something went wrong" error.

The new 503 error message

The request could not be satisfied.

Connection timed out. This message varies depending on browser

"This page isn't working: roblox.com took too long to respond." (Chrome)

HTTP 504. Displayed during a web-host timeout, which can be caused by Roblox maintenance/server downtime or by a poor internet connection.

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An error occurred, please try again. "Error"

Happens when Roblox is attempted to load on some VPNs, or when an invalid IP is used to load the website.

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Invalid Parameter "Invalid arguments."

Happens when the Roblox website is encountering problems.

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Game Pass Loading Error "Failed to load Game Passes. Please try again later."

Displayed when the request to retrieve game passes fails, which can be caused due to Roblox issues or by faulty internet connection from the user. Also known to occur when attempting to view game passes using the Internet Archive website.

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Maximum Friends Error "Unable to process request. That user currently has the max number of Friends allowed."

Happens when the player tries to friend a user that already has the maximum of friends allowed on Roblox.

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An error has occurred. "Sorry, an error occurred."

This error can be caused due to Roblox issues or by a poor internet connection. Also known to occur when attempting to register or sign up using the Internet Archive website.

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2006 error message.

2007 error message.

Avatar Page Error "The avatar page is temporarily unavailable."

This error can be caused when the avatar page is unavailable due to housekeeping or technical difficulties.

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Failed to load recent items "Failed to load recent items."

Getting an accessory and accessing the avatar page while Roblox is in maintenance.

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User is blocked "User is blocked."

This error is caused when trying to friend a user that the same person blocked them.

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Library Error "Library temporarily unavailable, please try again later."

This can happen when one enters an invalid Category number in the URL bar.

Library error.jpg
Unable to join "You cannot join this VIP server because this game is private."

This happens when one attempts to join a VIP server on a private/under-review game.

Attempting to join an under review/private game.

Item Owned "You already own this item."

This happens when one attempts to purchase an item that they already own.

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Unable to load friends "Unable to load friends"

This happens when the servers are not able to load a user's friends list.

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Connection Error There are two variations of this error:
  • "Sorry, there was a problem reaching our servers. Please try again."
  • "Can't connect to authentication servers. Please restart the app and try again later."

This usually happens on the mobile app when users don't have an internet connection or when roblox is experiencing issues.

Roblox connection error.jpg.png

Game client errors

Error code (#) Description Images
Client Crash "An unexpected error occurred and Roblox needs to quit. We're sorry!"

Displayed as a generic error message shown during a client crash, which can be caused by running out of memory, having a high ping, extreme lag, or connecting to the game while using a known (Roblox Player and/or Roblox Studio) exploit.

Roblox Crash 25 01 2019 03 02 59 p. m..png
In-game Chat Error "[System]: The chat filter is currently experiencing issues and messages may be slow to appear."

This error occurs when there is too much messages being sent at the same time in a server and a different server. This also happens when Roblox is down.

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Failed to load experiences error "Experiences failed to load"

This error occurs when games failed to load. This happens sometimes when Roblox is down.

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GUAC Fail "Web request to load GUAC policies failed. The backend UniversalServiceConfiguration may be down.


Displayed when the ROBLOX website is down for maintenance.

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Not loading Roblox fails to load.

Happens when the game is corrupted, or it can be an connectivity issue.

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An error occurred and Roblox cannot continue "Invalid protocol handler arguments"

Happens when the user is experiencing connectivity issues.

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Connection Fail "Failed to download or apply critical settings, please check your internet connection. Error info: (error info)

Displayed when the DNS resolution has failed while connecting to Roblox or when the user loses connection while connecting to a server.

ConnectionError.png
Roblox Studio error "An error occurred while starting Roblox Studio"

Displayed when the executable was damaged/corrupted.

Rblxstudioerror.png
HttpSend
RequestFailed
"An error occurred while starting Roblox. Details: HttpSendRequest failed."'

"Error: A connection with the server could not be established."

This error occurs when a user has the incorrect clock set on their computer. It can also be caused by a connection issue.

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Error starting game "An error occurred trying to launch the game. Please try again later"

Mobile version (Android):

"Sorry! The game failed to start for an unexpected reason."

This will happen when you try to join a game while getting warned/banned when you are still on the game's page.

Displayed when the client fails to launch while joining a game, which can be caused by a faulty internet connection or by Roblox maintenance.

This error can also occur if the user tries to join a game while their Roblox account is disabled.

It can also happen when you try to rejoin the game when the game chat does not load while playing with your friend.

The most common example of this error was when Roblox crashed on July 13, 2021.

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Purchase Error There are three variations of this error:


  • "This item is not currently for sale. Your account has not been charged."
    Displayed when a user attempts to purchase a product that is not for sale.
  • "Your purchase failed because your account does not have enough Robux. Your account has not been charged."
    Displayed when a user attempts to purchase a product with insufficient Robux.
  • "Your purchase of [name of item] failed because something went wrong. Your account has not been charged. Please try again later."
    Displayed when a user attempts to purchase a product and something went wrong. This can be caused when trying to purchase items using tickets, but this is not always the case.
PurchaseError 3.png
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1 (retired) "Roblox cannot startup. User code = 0x1"

Displayed when trying to play a game while the user violated Roblox's terms of service. This error happened when a user was MAC banned or has repeatedly created adult content.[1] See also Ban.

The error that would show up every time an "error banned" user tried to join a game

2 "Initialization error 2"

This was similar to error code 4.

Errorcode2.png
4 "Initialization error 4"

Displayed when the launcher cannot initialize properly.

Error4.png
6 "An error occurred while starting Roblox; Details: ... Error Code: 6"

Displayed when the launcher times out while downloading a new version or launching a game, which can be caused by the faulty internet connection or anti-virus detections.

ErrorCode6.png

256/274

"Developer has shut down all game servers or game server has shut down for other reasons, please reconnect (Error Code: 256)"
"The experience's developer has temporarily shut down the experience server. Please try again. (Error Code: 274)"

Displayed when a developer manually closes a game server (usually when updating the game), when a private server owner shuts down the private server, or when a player is banned while in-game.

Error 256.png
Error274.png
260 "There was a problem receiving data, please reconnect. (Error Code: 260)"

Displayed when no data is being received by the Roblox web servers.

Error Code 260.png
261 "Error while receiving data, please reconnect. (Error Code: 261)"
"There was a problem streaming data, please reconnect. (Error Code: 261)"

Displayed when the server fails to send feedback for data requests, which can be caused by a poor internet connection, Roblox downtime, or other issues.

Error261.png
262 "There was a problem sending data, please reconnect. (Error Code: 262)"

Displayed when a game cannot load after data fails to send.

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264 "Same account launched game from different device. Reconnect if you prefer to use this device (Error Code: 264)"
"You are already playing a game. Please shut down the other game and try again. (Error Code: 264)"

Displayed when a client starts while another client is already playing a game. This error can indicate an unknown/unwanted user on an account. This error can also occur if the player is warned in-game, but that error code has been replaced with 273 instead of 264. If no internet issues are occurring with the account, this is likely due to the account being compromised and someone else is trying to start a game while the original account owner is already playing a game. When Error 273 occurs, the reconnect button will appear on the right of the Leave Button.

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Error 264.jpg
266 "Your connection timed out. Check your internet connection and try again. (Error Code: 266)"

Displayed when the connection was timed out. This happens when the client's connection lags a lot or has not responded for a long time. It usually appears during a game timeout, which can be caused by a weak internet connection, high ping, or a slow computer.

266.png
267 "You were kicked from this experience: You have been kicked from the game (Error Code: 267)"

"You were kicked from this game: [Reason] (Error Code: 267)"
"You have been kicked from the game (Error Code: 267)"


This is the only disconnect error which doesn't appear because of the Roblox client or something on Roblox's end; rather you were kicked by the game you were connected to. This could be because:

  • A moderator kicked you using commands
  • You were kicked automatically because a script detected you as a banned player
  • A custom anti-cheat script flagged you as an exploiter
  • Any other reason (whether initiated automatically by the game or triggered by an admin).

Also unlike other errors, a custom message can be given in the error message box depending on how you were kicked (not always however; if no reason is given then the game will simply display the default text).

"This game has shut down"

An old version of "You were kicked from this experience" was used from 2006 to 2018/early 2019.

Displayed when no reason was provided

Unspecified reason (No reason was provided)

Former version, no reason field

OldKick.png
268 "You have been kicked by the server. Please close and rejoin another game (Error Code: 268)"
"You have been kicked due to unexpected client behavior. (Error Code: 268)"

Displayed when a user is kicked from the game and is forced to join another server. This can occur from general connection issues, and in some cases when using exploits or for having a lot of lag. This error can also occur when using a compatibility layer such as Wine to play the game on Linux.

Error 268.png
Error268 2.png
271 There are three variations of this error:


  • "Server was shut down due to no active players. (Error Code: 271)"
    Displayed when all players in a server are inactive, causing the server to close. This can also happen in games that have their player counts boosted with bots; since the bots do not physically exist in the game (there is no location of the bots), but do register as in servers.
  • "You have been kicked by the server, please reconnect. (Error Code: 271)"
    Occurs due to player joining while server is in the middle of shutting down due to inactive players.
  • "Unable to find instance"
    A old version of "Server was shut down due to no active players."
271.png
271 v2.png
UnabletofindInstancefs.png
272 "Disconnected due to the Security Key Mismatch (Error Code: 272)
"Lost connection due to an error. (Error Code: 272)"

Displayed when the user attempts to join the game while an exploit is loaded.

272.png
272 v2.png
273 "Disconnected from the game, possibly due to the game joined from another device (Error Code: 273)"

"Same account launched experience from different device. Reconnect if you prefer to use this device. (Error Code: 273)" Identical to error 264, however this error occurs when a user is in-game while warned or banned. The user is kicked from the server and their page reloads, which then shows the user the ban/warn.

ErrorCode273.png
Error-code-273-2nd-variant.png
275 "Roblox has shut down the server for maintenance. Please try again. (Error Code: 275)"
"Roblox has shut down this game server for maintenance (Error Code: 275)"

Displayed when Roblox closes a game server for maintenance or if a game is deleted by a Roblox staff member while being played.

Error 275.png
275.png
277
"Please check your internet connection and try again. (Error Code: 277)"

This is usually displayed when the client has one of many different internet issues while connected to a game, including dropped connection, IP address change, disconnecting/connecting to a VPN, or if the player turns off their wi-fi.

This is also the typical error for when the server the player is connected to is getting overloaded and crashing (Attempting to reconnect in this case often results in a code 279 error).

Old versions of this include "You have lost the connection to the game" and "Lost connection to the game server, please reconnect" which were used from 2006 to 2018/early 2019.

Lost Connection.PNG
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278 "You were disconnected for being idle 20 minutes (Error Code: 278)"

Displayed when a player is inactive in a game for 20 or more minutes.

Error Code 278- Disconnected.PNG
279 There are three variations of this error:


  • "Failed to connect to the Game. (ID = 17: Connection attempt failed.) (Error Code: 279)"
    Displayed when the client is unable to connect to the game server, which can be caused by website blocks on the user's internet, or when Roblox is experiencing downtime or other issues. It can sometimes occur when a user attempts to rejoin a or the same server before Roblox disconnects them from their previous visit, and this error can cause users to lose progress from their previous visit.
  • "Failed to connect to the Game. (ID = 146: Illegal teleport destination.)"
    Displayed when the client attempts to teleport to a place that is inactive or in a different game universe from the start place.
  • "Failed to connect to the game. (ID = 148: Roblox version is out of date. Please uninstall and try again.)"
    Displayed when the Roblox launcher or client is outdated and must be reinstalled.
Error Code 279.png
146 (279).png
148Error.png
280 "Your version of Roblox may be out of date. Please update Roblox and try again. (Error Code: 280)"

Displayed when the client is out of date.

ErrorCode280.png
282 "Disconnected from game, please reconnect. (Error Code: 282)"

Displayed when the computer has network issues. Error 277 can also occur.

ErrorCode282.png
284 "A fatal error occurred while running this game (Error Code: 284)"

Can be caused by script errors, but the real reason is unknown.

Errorcode284.png
285 "Client initiated disconnect (Error Code: 285)"

This error message is given if no message was given previously for the server shutdown.

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286 "Your device does not have enough memory to run this experience. Exit back to the app. (Error Code: 286)"

Displayed when the device that the game is being played on does not have a valid amount of memory to run the game.

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517 "This game is currently unavailable. Please try again later. (Error Code: 517)"
"This game has ended. (Error Code: 517)"

Displayed when a client attempts to join a server that is in the process of closing, or when a player attempts to rejoin a server before Roblox disconnects them from their previous visit (ID 17/279 may happen too).

Error Code 517.png

Error Variation

522 "Followed user has left the game (Error Code: 522)"
"The user you attempted to join has left the game (Error Code: 522)"

Displayed when a user attempts to join a player into a game after the player they are joining has left.

Bandicam 2019-02-14 11-10-34-305.jpg
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523

"The status of the game has changed and you no longer have access. Please try again later. (Error Code: 523)"
"This game is restricted (Error Code: 523)"

This is a server error, not a game error.

Displayed when the player tries to join a server that has shut down.


Used to rarely happen if you joined a friend when they left. (Status Changed variant)

Error2.png
Error523.png

New Variant since Roblox changed it from Game to Experience

524 "Not authorized to join this game (Error Code: 524)"
"You do not have permission to join this game. (Error Code: 524)"

Displayed during Roblox downtime, after attempting to join a VIP server they cannot join, attempting to join a paid access game that they do not own or attempting to join a game as a Guest. Displayed when attempting to join a server when the game is private.

524.png
Error524.png
529 "An Http error has occurred. Please close the client and try again. (Error Code: 529)"
"We are experiencing technical difficulties. Please try again later. (Error Code: 529)"

Displayed when Roblox's servers are down or slow. May sometimes be displayed on mobile when a player's internet connection has disabled before playing a game.

ErrorCode529.png
610 There are 7 variations of this error:


  • "Can't join place [id]: HTTP [number] ([reason]) (Error Code: 610)"
    Displayed for unknown reasons between November 9 and November 10, 2018.[2]
  • "Can't join place [id]: HttpError: [reason] (Error Code: 610)"
    Displayed when a DNS resolution fails while connecting to a server, or when a user attempts to join a paid access game through the server list before purchasing the game.
  • "Can't join the private server. HTTP 400 (Error Code: 610)"
    Displayed when failing to connect to a private server. Similar to Error 524.
  • "Can't follow user: HTTP 503 (Invalid JSON response received) (Error Code: 610)"
    Displayed when a user attempts to follow another user, but fails due to a Roblox error.
  • "Cannot join game instance: HTTP 400 (HTTP 400 (Bad Request)) (Your device is not supported to play this game) (Error Code: 610)"
    Displayed when attempting to join a game with a device that is not supported by either Roblox or the individual game.
  • "Cannot join place [id]: HTTP 400 (HTTP 400 (Bad Request)) (Cannot join game with no authenticated user.) (Error Code: 610)"
    Displayed when the player's client is upgrading.
  • "Cannot join game instance: HTTP 400 (HTTP 400 (Bad Request)) (You need to purchase Game Pass to play this game.) (Error Code: 610)"
    Displayed when the player tries to join a game but the player has not purchased a game pass to play said game.
  • "Cannot join place [id]: HttpError :curl:52, Server returned nothing (no headers, no data) (Error Code: 610)"
    Displayed when the computer has connectivity issues.
  • "Cannot join game instance: join game type is invalid (Error Code:610)" Displayed while trying to open a place file with client player
Error1.png
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769 "Teleport Failed: Unknown exception. (Error Code: 769)"
"Teleport failed due to an unexpected error. (Error Code: 769)"

Displayed when teleportation to another place while in-game fails for various reasons.
"Reconnect was unsuccessful. Please try again. (Error Code: 769)"

Displayed when an error occurs when pressing the reconnect button in other client kicks. This can occur if a player tries to reconnect to a game when their internet is out.

Displayed when user has received a warning or ban, and attempts to reconnect.

ID-769.PNG
769.png
Error 769 2.png
770 There are three variations of this error:


  • "Game's root place is not active. (Error Code: 770)"
    Displayed when attempting to join a place that is a part of a game universe where the start place is not active.
  • "Attempted to teleport to a place that does not exist. (Error Code: 770)"
    Displayed when attempting to teleport to a place that doesn't exist or has been deleted.
  • "Teleport Failed: Unknown error. (Error Code: 770)"
    Displayed for an unknown reason.
Gamerootplaceisnotactive.png
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771 "Teleport failed, server is no longer available. (Error Code: 771)"

Displayed when attempting to teleport to a game server that no longer exists or has been closed.

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772 "Teleport failed, server is full. (Error Code: 772)"

Displayed when attempting to teleport to a full game server.

ErrorCode722.png
773 There are three variations of this error:


  • "Teleport Failed: This game has not been approved, yet. (Error Code: 773)"
    Displayed when attempting to teleport to a non-approved game, meaning that the game has been put under review by moderators after multiple reports.
  • "Teleport Failed: Attempted to teleport to a place that is restricted. (Error Code: 773)"
    Displayed when attempting to teleport to a game that the user is not permitted to join.
  • "Reconnect was unsuccessful. Please try again. (Error Code: 773)"
    A variation of the 769 error.
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ErrorCode773restricted.png

Error773 UnsuccessfulReconnect.png

Cannot install Roblox, disk full This error is caused via not having enough disk space to download ROBLOX game files.
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Studio Errors

Error Description Image
Failed to autosave error Roblox fails to automatically save the current Studio session.
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An error occurred while starting ROBLOX Studio Appears when Roblox gets blocked by the computer firewall or antivirus, trying to fetch the version identifier for the latest Studio build[Citation needed]
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Could not open the place "[ID]" with exception: "Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.".

Could not open the place "[ID]" with exception: "Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service. Request Status Code: 2 Connection Result: 0 Connection Closed: Failed | Connection attempt failed.".

Appears when trying to open corrupt places, or when trying to open places made using an older version of Roblox[Citation needed]
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Studio encountered an unrecoverable error and must shut down. Appears when you open a place but it can't open correctly, which can be caused by the faulty internet connection or windows systems error. 2nd photo which can be caused when you set your computer to sleep, and you re-open back it, but the exact cause of this is currently unknown.
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Adding plugin window failed with error: Unable to create DXGI swapchain: "[ID]" Yourplugin windows may not work correctly. Please close and reopen the place to restore plugin window functionality. If this problem persists, please contact Roblox customer support. Can be caused when place opening error, but the real reason is unknown.
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Failed to load settings with 502. Please restart Studio or contact support if the problem persists. Happens when Roblox is experiencing an outage.

Removed errors

Error Description Image
The item you requested does not exist This error was used when one tries to go to the profile of a terminated account. This has been replaced by a 404 error.
RobloxDoesntExist.jpg

References

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