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A message about ongoing maintenance in an orange banner on the website

A player losing connection in-game during maintenance

On Roblox, maintenance occurs when Roblox staff temporarily shut down the entire website and services to perform crucial updates or general maintenance. Once maintenance starts, players will be unable to connect to servers, and players already in games will be automatically kicked from servers. During maintenance, any attempts to go to a Roblox page will be redirected to a generic maintenance page.

Before maintenance, yellow/orange banners will be displayed on the website, informing all players about the maintenance to prevent any site-wide panic. They may alert players that access to servers will temporarily be unavailable. Sometimes, a banner may not be displayed if maintenance is unexpected or unscheduled.

Some maintenance does not require the website to be shut down. Instead, an orange banner will appear on the website, stating that the website is currently undergoing maintenance and that players may experience connection issues when joining or playing a game.

Before, maintenance usually occurred when most people are asleep or at school in different time zones. However, by 2019, maintenance was usually rare, although may start at any time in emergencies, most likely without notice.

On October 29, 2021, the maintenance message had re-appeared for the first time in 2 years. It occurred due to a major internal system issue. This has also been the longest time that Roblox ever went into maintenance, clocking in at three days.[1][2][3]

Opening a Roblox maintenance bookmark while Roblox is not in maintenance will redirect to the home page.

Online and in-game maintenance bugs

This is an example of a server running during maintenance.

  • Sometimes during maintenance, some of the game servers have not been fully shut down. These servers and clients in-game are unable to request data for Roblox assets. Within the next few minutes, some servers will be forced to shut down based on the command given by the maintenance team.
    • Sometimes when this happens, Players that respawn turn into the stereotypical yellow ''Noob'' avatars or simply turn into a gray 1.0 character. This is because the server cannot get the information on the players avatar.
  • Sometimes during maintenance, players can still teleport to other games/places without getting a connection error.
  • Attempting to save or publish changes to an experience during maintenance results in a message that says "You need to log into Roblox in order to save". However, pressing the OK button will automatically exit you off the place and discard all work.

Wall maintenance

An example of a group wall being shut down for maintenance

Wall maintenance is a period of maintenance conducted on the group wall, often blocking users from using the group wall with a notice: "Wall is temporarily offline for maintenance, please retry later."

Maintenance banners

The 2018-2019 maintenance banner.

The 2020-present maintenance banner.

Typically, an orange banner proclaiming that "Roblox will be down for maintenance" will be displayed on the Roblox website as a warning to players that the website will be shutting down shortly. When Roblox is playable during maintenance, the banner will instead say "Roblox is currently undergoing maintenance. You may encounter connectivity issues."

During maintenance phases where purchasing Builders Club, Premium or Robux are disabled, an additional banner may be present alerting users of their inability to make any real-life purchases on Roblox.

There is also a white maintenance bar, which happened on August 11, 2020, when Roblox characters didn't load.


In-game maintenance GUI (Phishing)

See also: Scam

An instance of an MGX GUI

The in-game maintenance GUI is a GUI published on places made by users who attempt to steal Robux from Roblox admins. This will tell players to enter login information to play the game. Most new inexperienced users try to get through by putting their login information. When full information is entered, it sends the logs that can be used by the publisher. As the publisher gets in, they take something from, such as currency, inventory, emails, etc., or also close an account or try to get the account banned. The publisher may be likely to be banned or terminated, and the stolen account's lost items may be retrieved by contacting appeals@roblox.com or info@roblox.com with evidence.

On this GUI, there is a message that says Roblox is undergoing maintenance; these claims are false, as there is no available code like scripts to put Roblox into undergoing maintenance, and real maintenance messages will never ask for any log-in info.

Variations to the maintenance page

Throughout Roblox's history, multiple maintenance pages have been used.

Before Summer 2008, when Roblox goes into maintenance mode, the website will shut down entirely.

Time Period Images Present on Maintenance Page Text on Maintenance Page Remarks
Summer 2008 – November 13, 2013
Image20211030204947.png
We are upgrading ROBLOX!

Stay Tuned... We'll be back online soon.

YOU WILL BE REDIRECTED TO ROBLOX WHEN WE ARE BACK UP

An image of a Robloxian with the OH NOES hat by builderman. There is a variant: We are currently performing a scheduled maintenance. Our site will be back up shortly!

The site is currently offline for maintenance and upgrades. Please check back soon!

July 11, 2009 – March 7, 2015
Robloxaprilfools.png
The site is currently offline for maintenance and upgrades. Please check back soon! From left to right, the Robloxians present on the maintenance page are Matt Dusek, DocStrange, Erik.cassel, Builderman, Telamon, Wookong, and Noob007. Despite Erik's death in 2013, this image was still used for another year after that.

It was used as an alternate maintenance screen starting in 2009 but was also the screen when Roblox was forced offline besides maintenance (connection issues, DDoS, etc.).

It has 6 buttons, each one containing a letter and spelling out "ROBLOX"; clicking on any of the buttons would reload the page.

From 2014 to 2015, this page would be seen for a short time before you would be redirected to the then-latest maintenance page, presumably so Administrators could log in.

August 1, 2014 -December 2014
Image20211030211943.png
SHH!

ROBLOX is down for maintenance right now.

Even great builders need rest.

The Robloxian sleeping in this image is Builderman.

This maintenance page is first known to have been used at the start of August 2014 and was last officially used towards the end of the year.

This maintenance page still exists, and you can see it if you visit this link, however, it is no longer officially used by ROBLOX.

February 18, 2015
Payment System Unavailable.PNG
Our payment system is currently under maintenance. Please check back shortly!

This page is only used during periods where making real-life purchases on Roblox is disabled.

This image displays a character holding a hammer, truss, and a modern train. This page no longer exists but was still accessible into late 2020.

April 7, 2015
Apr7-2015 maintenance.PNG
ROBLOX will Return at 10 PM Pacific This maintenance page was rarely seen in early to mid-2015 when ROBLOX had a planned time for maintenance to end. It is functionally identical to the 2009-2015 maintenance page except for featuring the 2015-2018 banner with an amended statement on when ROBLOX would come back online.

There is no exactly known time range as to when this maintenance page was in use due to the lack of records.

May 14, 2015 – September 28, 2018
Maintenance2.png
Maintenance Page 20-15.png
Img roller-1-.jpg
The site is currently offline for maintenance and upgrades. Please check back soon!


ROBLOX maintenance is complete. You must restart your browser to get into ROBLOX.

The input form to bypass maintenance and head to ROBLOX is hidden in one variant, and shown in the other, albeit it is bulkier than in previous versions of the maintenance page. The second image would usually be seen at the start of maintenance before later being redirected to the normal maintenance site with the correct design.


The third one only appears after maintenance is finished. This tells players to restart the page, but may sometimes not work on the first try. This page will pop up when the first servers on Roblox go back online. It is the same image as the former login screen but with the words "BACK ON TRACK". The third image is no longer used since September 2015, and Roblox no longer has a maintenance completion screen since then. The end of the maintenance page still exists, and you can see it if you visit this link, however, it is no longer officially used by ROBLOX.

September 29, 2018 – present
MaintenanceOctober2021.jpeg
We're making things more awesome. Be back soon. One variant includes the writable text box with 6 buttons, spelling out "ROBLOX". Clicking on any of these buttons will submit a form inconclusively, the same way they formerly would on previous iterations of the maintenance page, whilst the other variant only includes the image.

References

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