
The old image that appears on roblox.com/support.
Roblox Support (also known as Roblox Customer Care) is a system in which a player can email Roblox support for help and get a response from them. Roblox support is operated by third party business process outsourcing companies such as iEnergizer. Players receive customer support tickets soon after sending their request.
Website support[]
How it works[]
In order for a player to contact Roblox Support they must go to https://www.roblox.com/support and fill out the form. They can ask for help if they forgot their password, their account got hacked, billing and payment questions, and much more. After contacting them, the player should quickly receive an email giving them their support ticket and must wait a little while for a response. It may take up to a week for a response from a staff member. It may take even longer if there are real world holidays or events interfering.
Email support[]
How it works[]
Although no longer suggested or preferred by Roblox, the player can email info@roblox.com to get help or get questions answered, although it is ultimately similar to using the website version of support.
Criticism[]
Players have reported that many of the messages generated by support staff appear like generic pre-filled messages.
Gallery[]
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